We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly. You can make a complaint verbally or in writing by contacting your broker directly (loansupport@pendiumfinance.com.au or 1300 876 410), or via LMG Resolutions: resolutions@lmg.broker, 1800 275 564 (toll free, Monday to Friday 8am to 7pm AEST), or Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000.
We will provide written acknowledgement of receipt within 24 hours (1 business day) or as soon as practicable, and a final response within thirty (30) days of receipt. For complaints involving default notices or urgent disputes such as applications for hardship, a final response must be provided within twenty one (21) days.
If we do not reach an agreement on your complaint, you may refer it to the Australian Financial Complaints Authority (AFCA): www.afca.org.au, info@afca.org.au, 1800 931 678 (toll free), or GPO Box 3, Melbourne VIC 3001. External dispute resolution is a free, independent service. You may refer the matter to AFCA at any time.
Phone: 1300 876 410 | Email: loansupport@pendiumfinance.com.au
Perth: 204/96 Mill Point Road, South Perth WA 6151
Sydney: Bay 5 North, Locomotive Street, Eveleigh NSW 2015
Pendium Finance Pty Ltd (ACN 662 388 838) — Credit Representative 543457, authorised under LMG Broker Services Pty Ltd (Australian Credit Licence 517192).